Notice to Customers Using Wireless Stereo Noise Canceling Headset, ULT WEAR (WH-ULT900N)

Thank you for your continued interest in Sony products.

It has been found that cracks may occasionally occur on the rotating shaft in the joint between the headband and the headphone housing of the "ULT WEAR (WH-ULT900N)".
To address this, we will provide free repair service for products with specified serial numbers which are affected by this issue, until January 31, 2027. 

We apologise for any inconvenience, and thank you for your kind understanding and cooperation.

[Applicable Model Name] 
 ULT WEAR (WH-ULT900N) 
 Printed on product: YY2981

[Applicable Serial Number]
Please check for affected serial number corresponding to the color of your headset. 

Color: Black
 Click here to check affected serial number.

Color: Off-White
 Click here to check affected serial number.

Color: Forest Grey
 Click here to check affected serial number.

[To locate model name and serial number]

[Determine if your headphones are affected]

[Period of Free Repair Service]
 Now to January 31, 2027
 Customers whose headphones match the affected serial number and exhibit the issue will be eligible for free repair of their headphones.