Winter 2017 | CoDesign Collaborative https://codesigncollaborative.org A Creative Lens for Change Wed, 27 May 2020 19:41:41 +0000 en-US hourly 1 https://wordpress.org/?v=6.6.1 https://codesigncollaborative.org/wp-content/uploads/2024/08/cropped-Website-Favicon-32x32.png Winter 2017 | CoDesign Collaborative https://codesigncollaborative.org 32 32 The Office Renaissance https://codesigncollaborative.org/issue/the-office-renaissance/ Tue, 21 Jan 2020 23:30:08 +0000 http://designmuseum.wpengine.com/?post_type=issue&p=15389 The post The Office Renaissance appeared first on CoDesign Collaborative.

]]>

Notice: Undefined offset: 0 in /nas/content/live/designmuseum/wp-content/themes/child-theme/templates/articles.php on line 20

Notice: Trying to get property 'slug' of non-object in /nas/content/live/designmuseum/wp-content/themes/child-theme/templates/articles.php on line 20

Notice: Undefined offset: 0 in /nas/content/live/designmuseum/wp-content/themes/child-theme/templates/issues.php on line 17

Notice: Trying to get property 'slug' of non-object in /nas/content/live/designmuseum/wp-content/themes/child-theme/templates/issues.php on line 17

The post The Office Renaissance appeared first on CoDesign Collaborative.

]]>
The Office Renaissance https://codesigncollaborative.org/the-office-renaissance/ Sun, 01 Jan 2017 20:09:45 +0000 https://codesignforstg.wpenginepowered.com/?p=17380 The post The Office Renaissance appeared first on CoDesign Collaborative.

]]>

The Office Renaissance

A Rebirth. And Why It Matters.

The way we work is changing, but the need to co-locate in thoughtfully designed workplaces hasn’t — we need the office more than ever.

By Christine Congdon, Director of Global Research Communications, Steelcase; photos courtesy of Steelcase

It wasn’t long after the introduction of smartphones, tablets, and ubiquitous Wi-Fi that workplace pundits predicted the end of the office. If emerging technologies allow people to work anywhere, they reasoned, then who needs the office anymore?

As it turns out, the vast majority of workers do — because work, at its essence, is a social endeavor. Even people armed with the latest mobile device still come to the office for two main reasons: to connect with other people and to access technology they can’t carry around in their backpack. The office didn’t go away, but it’s evolving into something fundamentally different.

“People are rebelling against offices that are focused on uniformity and standards,” says James Ludwig, Steelcase’s global head of design. “They’re looking for inspiration and creativity at work, as well as human-centered technology that makes life easier instead of more complicated. Designers saw this shift starting years ago, but now we’re in an accelerated evolution and those ideas are being embraced and adopted at a rapid pace.”

To understand why and how the office is changing, and to learn about how organizations can make the shift in their own spaces, we spoke with members of the Steelcase Design Studio. Based in Europe, Asia, and North America, this global team not only spotted signals of change, they’ve helped foster the office rebellion Ludwig references by offering a fundamentally different approach to workplace design that puts human beings at the center and addresses their need for emotional, physical, and cognitive wellbeing.

A Global Rebellion

Changing attitudes about the office first emerged in pop culture in the 1990s in North

America when Dilbert cartoonist Scott Adams began lampooning the workplace. Later, Peter Gibbons, a character in the 1999 movie Office Space declared, “Human beings were not meant to sit in little cubicles staring at computer screens all day!” People around the world cheered him on. Shortly after, a mockumentary television series called The Office launched in the UK in 2001, and was reproduced in the United States, France, Germany, Canada, Israel, Chile, Sweden, and China, signaling a growing global discontent with the mainstream office. The office became the symbol for wasting one’s life away in a series of bland, non-descript spaces. What happened?

Tech startups in the early 2000s were some of the first to make radical changes in their workspaces, to such a degree that many declared it a fad. Communal tables and do-it-yourself design may have been a necessity to cash-strapped entrepreneurs, but the informality and creativity struck a chord with workers everywhere. The introduction of game tables, slides, and train cars brought an element of playfulness to some offices, suggesting that maybe, just maybe, work didn’t have to be a meaningless grind, and could actually include an element of fun.

Tech startup offices were really just an early signal of greater change to come throughout the decade. After years of frustration and growing fatigue over the sea of sameness that so many offices had become, people wanted more. They looked for greater autonomy, self-expression and the freedom to choose where and how they work. Emerging technologies offered an escape route and many people voted with their feet, leaving the office whenever possible to work in alternative remote locations.

It seemed like a good idea, at first. The idea of waving goodbye to the office and working in a cool coffee shop seemed like a worker’s utopia. Until they actually did it for a while. Then people started to discover that cushy sofas get uncomfortable after a few hours, and that small coffee shop tables make it tough to spread out your stuff. Remote work proved to be a solution for workers some of the time, but not all of the time. In fact, Gallup’s State of the American Workplace report found that people who worked remotely less than 20% of the time were the most engaged. But the study also revealed that higher levels of remote work (more than 20%) correlated with higher levels of disengagement. It seems that enthusiasm for remote work was tempered by the underlying human need to seek places that offer emotional, as well as physical comfort — where it was easy to get work done. These unmet needs continued to drive people to seek something better.

Many companies look to recreate the informality and collaboration inherent to startup workspaces.

A Cultural Movement

Like any cultural movement, whether it was the 17th century “age of enlightenment” in Europe, or the current maker and farm-to- table movements, most people don’t always recognize they are in the middle of it while it’s happening. Things begin to change around us — gradually at first — and then suddenly it seems like everything is different. Forces are converging to cause both individuals and their organizations to recognize that something fundamental has to change.

“It’s like an ecosystem. Organisms in ecosystems evolve because there’s pressure on the status quo,” continues Ludwig. “And in the case of the office, there’s an ‘anti-corporate’ backlash because the term ‘corporate’ implies that a space has been created for the benefit of the organization, not the person. So it’s putting pressure on the system to change. The design challenge is to meet business needs while we’re serving the needs of human beings.” Participants in the Steelcase/Ipsos employee engagement study offered candid feedback about what needs to change in their workplaces – the most common complaint was lack of privacy. “The noise level is distracting,” one worker wrote. “It’s very difficult to concentrate and to hear when on phone calls.” Another worker wants “a more private space … to do my work without interfering with anyone else.” Both introverts and extroverts are asking for an option to escape and concentrate.

The design team also notes that the desire for emotional comfort sometimes leads people to make choices that don’t support their physical comfort or ability to perform. The coffee shop might have a great vibe, but isn’t always the best work environment if the chairs are hard, the tables small and the lack of power outlets frustrating. “I don’t think we’d want our living room in the workplace,” says Bruce Smith, Steelcase’s Director of Global Design. “I think what we want is something that’s human and relevant and that will spark creative ideas.”

Like any complex issue, there is no single right answer for every person or organization. Cherie Johnson, Global Design Director, counsels organizations to think about “purposeful placemaking.” “You need to understand how and why people use a space, and then create spaces to reflect clarity, simplicity, and purpose,” she says.

How Do We Get There?

Traditionally work has been thought of as a mostly rational, logical process in which emotions could influence decision making in potentially worrisome ways. New research, however, illuminates the connection between emotions and cognition, as well as physical wellness, and validates the role of human emotions in achieving business success. Traditional workplace metrics, such as real estate costs or productivity, are being reframed by a deeper understanding of human behavior at work using insights from neuroscience that shed light on what motivates people to achieve more.

“Thinking about space through the lens of wellbeing, takes a very holistic and humanistic approach,” notes Johnson. “The problem is that offices designed with old business metrics were all about efficiency, and the human being got lost in the process. It led to a lot of work environments that were cold and sterile, and did not help achieve the business goals organizations were aiming for.”

Design for Emotional Wellbeing

Our research synthesis notes six dimensions of emotional wellbeing that can be impacted by the design of the physical environment. When these dimensions are considered, people will feel a greater connection to their organization and become more resilient:

Optimism is critical to the type of work that organizations need today: creativity and innovation. It influences a wide range of behaviors such as seeing the big picture, exploring ideas, being open to others, taking more risks, and facing difficult tasks. It also makes people open to change.

The focus on mindfulness in business has grown exponentially as organizations recognize that rapid changes in technology, the marketplace, and the global playing field have caused volatility, uncertainty, chaos, and ambiguity. “Workers need physical spaces that help them manage the cognitive overload of their daily lives and be fully present in the moment,” notes Nicholas de Benoist, Steelcase’s Director of Insight Led Experience.

Wellbeing is cultivated by personal expressiveness — the freedom to be who you are, at work as well as away from work.

A meaningful life means feeling connected to other people. Relationships anchor our commitment to an organization, its brand, and its purpose. Because of this, mobility, alternative work strategies, and telepresence across geographies must be intentionally crafted so that employees don’t lose their sense of belonging.

People need to use their strengths, understand their impact, and see how they contribute to organizational goals. “How we spend our time, doing the right things in the right way, can powerfully impact wellbeing,” says de Benoist. “Spaces that are intentionally designed to help people accomplish meaningful goals can make a tremendous difference in individual performance and overall organizational results.”

Scientists continue to discover how the mind and body function as an interrelated system. We know engaging the body in movement at work is essential for supporting mental and physical vigor. Sensory experiences in work environments are important, too. Light, sound, touch, and other stimuli all influence our mind and body.

Design for Cognitive Wellbeing

In addition to feeling great about going to work every day, employees want to be able to perform well and think clearly once they are there. Unfortunately with near-constant distraction a way of life, cognitive wellbeing is under assault. Email, instant messaging, social media, texting, phone calls, apps, it’s all just too much. According to the University of California- Irvine, the average office worker is interrupted or distracted every three minutes. At times, focus and productivity can feel elusive.

Fortunately, the research of neuroscientists in more than 40,000 labs throughout the world is shedding new light on the processes of attention and, in so doing, providing decipherable clues into how it can be supported in the workplace.

Part of the problem of distraction, and the solution, lies in ourselves. By changing our existing habits, we can gain more control of our brains — and our lives. We have identified three brain modes that each require distinct behaviors and settings.

When we need to deeply focus on something, it’s important to avoid unwelcome distractions. Whether the distractions are external or internal, everytime we switch our attention we burn through finite neural resources and increase opportunities for our focus to be hijacked. Design can leverage acoustical, visual, and psychological boundaries to support focus. Layers of boundary — from fully enclosed spaces to micro lounge settings — enable users to control external stimuli.

Although daydreaming has taken on generally negative connotations in the working world, as it turns out our brains are still working when they wander, building connections and searching for inspiration. “The neurons are forging new pathways versus focusing on what you already know. And that’s when insights really start developing,” says Donna Flynn, Steelcase’s Vice President of the WorkSpace Futures team. A social zone such as a cafe at an intentional crossroad, a lounge space promoting relaxed conversations, or a more private area to allow employees to take a deep breath, all support cognitively- overwhelmed workers’ needs to rejuvenate.

When we need to activate our brains, moving our bodies is the key. Numerous studies have proven that movement boosts attention by pumping oxygen and fresh blood through the brain and triggering the release of enhancing hormones. Settings that provide workers opportunities to stand-up or walk refresh the mind and the body. High-sit tables, and Walkstations, integrated treadmill, and work surfaces, are just a few examples of design results tied to improving cognitive wellbeing.

Design for Physical Wellbeing

During the past 50 years, most jobs have become more stationary and obesity rates are rising. Less activity at work has been identified as a key contributor to the rise of obesity in America. Physical wellbeing in the workplace is promoted by making movement intentional and supporting the body in a variety of postures. A shared ecosystem of spaces in the office gives employees choice and control over where they work and encourages movement from one part of the building to another. Together, conference areas, team spaces, lounges, and a cafe can get people moving and interacting more.

By offering a variety of postures such as sitting, standing, or lounging, employees are encouraged to move around and re-energize the body. And if people do have to spend a lot of time sitting; supportive, ergonomic seating is intended to offer active sitting. Active sitting works with the body in any posture, and is flexible as the body moves. You can recline knowing your work surface will stay within reach and your back and spine will be supported.

Workplace Wellbeing Strategies

When designing spaces that support the interconnectedness of emotions, physical health, and people’s ability to think and solve

problems, our team at the Steelcase Design Studio suggests six overall strategies that can help achieve the right balance:

  • Democratize space: Similar to a healthy ecosystem in nature that is biodiverse, create a range of spaces that support different work modes that people can choose to work from, regardless of where they fit within the organization’s hierarchy.
  • Support multiple postures and movement: incorporate spaces that allow people to work in whatever posture works for them – lounging, standing, perching, walking, or sitting upright.
  • Take cues from nature: More than just adding plants – which is important – seek variation over uniformity. Incorporate naturally complex materials, a plurality of shapes, forms, patterns, and textures.
  • Embed performance: The most inviting and inspiring spaces need to help people make meaningful progress on their work. Integrate technology that makes it easier for people to collaborate, that encourages movement and makes it easier to get into focus. Help people find their favorite places to get work done and provide a feedback loop to the organization about what spaces work.
  • People need privacy: Balance the desire for openness with the human need for solitude. Create spaces that support focused work as well as rejuvenation.
  • Promote personalization: Create spaces that feel customized to the organization and the individual. Prioritize self-expression and authenticity over perfection.

When thoughtfully combined, design, materiality, and performance blend a more human experience at work with the ability to still get the job done. These spaces create a genuine atmosphere that give people the freedom to choose where and how they work and always perform at their best.

Office environments that mirror the materials, finishes, and lighting of home help create authentic spaces for socialization.

Where & How Work Happens Has Changed

Rapid advances in technology allow people to work anywhere, anytime — which led to people working everywhere, all of the time. It’s clear that the old paradigm, one person working almost exclusively in one individual workspace, does not support the ways people are working today. Steelcase designers and researchers exploring the office renaissance point to the key forces accelerating change.

Shift to Creative Work

New pressures to compete and grow businesses shifted organizational emphasis toward work that requires creativity and a new innovation process. “Breaking rules and breaking patterns is where new ideas come from,” notes Bruce Smith, Director, Global Design. Many workplaces were designed to support an outdated process, and did not make spaces for creative collaboration a priority.

The War for Attracting & Retaining Talent

Employees with coveted 21st century job skills, who can help organizations innovate and grow, are a limited commodity. They often choose organizations that offer the most meaningful work, and the best working conditions, rejecting anything that makes them feel like a cog in the wheel of industry. This is true for both attracting new employees as well as retaining existing ones.

Employee Disengagement

Over one-third of workers in 17 of the world’s most important economies are disengaged, according to Engagement and the Global Workplace, a study conducted by Steelcase and global research firm Iposos. The study found a positive correlation between workplace satisfaction and employee engagement; the most highly disengaged workers were also the most unsatisfied with their work environments, citing they did not feel a sense of control over where and how they work.

The Promise of Technology

Consumer technologies are a game-changer for the office. People leave smart homes and drive smart cars into offices that, for the most part, offer little in terms of technology to help them work and feel better. The internet of things, a concept in which essentially anything electronic – home appliances, watches, etc. – is connected to the internet, is something people have come to expect in their personal lives and opens new possibilities at work.

Strategy at Steelcase HQ

For more than 20 years Steelcase has researched the changing nature of work, including the explosion of technology, an overload of information, and the global and mobile nature of communication. We’ve designed prototypes to test theories and push the boundaries of how work happens, resulting in radically reimagined ways of working, both as individuals and teams. The latest research has identified how physical space can impact how people feel in the office and, in turn, how people perform at work.

When it came time for Steelcase to reinvent their global headquarters campus in Grand Rapids, MI, designers envisioned a bold plan. In an era where people can work from anywhere, they decided to leverage global research and design principles to create an office where people desired to come to work every single day — a spaces where people could have fun and function at the same time.

The essence of this strategy is best place. “It means you have a choice and control about when, where, and how you work, so whatever your work requires, there is a best place for you,” says Cherie Johnson, whose team led the design process for our new campus.

The best place strategy supports the wellbeing of employees in a holistic way, considers emotional, and cognitive needs as much as physical ones, and results in a range of spaces that support the varied ways knowledge workers work today: focusing, collaborating, learning, socializing, and rejuvenating.

Prioritize Social Spaces. One of the most important new spaces is the WorkCafé, an on-site “third place” and neighborhood crossroads. The headquarters campus is the neighborhood and the WorkCafé is its hub, a combination workspace, cafeteria, and coffee bar. It has the easy functionality of a well- planned office with the vibe of a neighborhood pub. Here people meet, work, network, socialize, and reenergize.

Most workplace strategies focus on individual workspaces first, but Steelcase’s best place strategy put the WorkCafé front and center. A prototype space, it was the first to open on campus and popular from the start. “Everyone comes here. You see leadership, people from other parts of the company, visitors, customers. You meet people face-to-face instead over the phone or email, so it builds rapport and trust across the company, and it nurtures those qualities in your culture,” says Johnson. “It set the tone for the rest of our campus reinvention by giving everyone the opportunity to experience what democratizing the space means, in a collective way, before anyone had their own personal spaces changed. It reflects the culture and behaviors we want people to adopt.”

Give Employees Control. Research showed engaged employees have more control over where and when they work. Before Steelcase’s reinvention, 95% of people had assigned desks. But not all employees needed or wanted an assigned workstation. Volunteers came forward to try mobile work. In fact, nearly half (45%) chose to give up their dedicated workspaces in exchange for more flexibility. Since the changes have been implemented, the number of employees opting for a mobile workstyle has continued to increase.

Despite the desire for mobility, the Steelcase Global Report showed fixed technology continues to exceed mobile. Eighty-six percent of global workers surveyed reported having a landline phone and 80% a desktop computer. Compare those statistics to fewer than 40% worldwide who say they are equipped with a laptop or cell phone.

Those realities mean more work still needs to get done in the office. The choice and control over where to work cannot end at the office doors. It needs to continue inside the workplace where people need options for individual spaces to focus and rejuvenate, and team spaces for brainstorming and collaboration.

At our campus, in addition to the WorkCafé, designers presented employees with an ecosystem of spaces from which to choose. For example, employees can choose a Walkstation treadmill desk to support movement, a privatized lounge space to focus, or a small conference room equipped with telepresence to make it easy to connect with counterparts oceans away.

A Better Way of Working. The new global headquarter’s workspaces are already contributing to a better way of working. While mobile work was not uncommon before the new spaces opened, best practices for mobile workstyles, such as how workers can best collaborate with distributed colleagues, or how to keep all members of a project team fully engaged, were not common knowledge. Thanks to a combination of workplace support and changed behaviors, mobile work is no longer an issue for the organization, according to company leaders.

Other aspects of the culture have also changed. Employees reported a 3.5% boost in engagement in three years. That’s a big shift in such a short period of time. Similar gains were seen in worker performance and external orientation, a critical success factor for becoming more globally integrated.

Dave Sylvester, Steelcase’s Chief Financial Officer, says feedback from his organization is “off the charts.” Half of his staff are mobile, choosing shared benching workspaces as their daily home base, and 62% report their workplace helps attract and retain employees.

Most importantly there is a feeling of vitality, belonging, and meaning at Steelcase, enticing employees to give their best each and every day. “We know that people don’t remember much about the words they hear in mission statements or strategy documents,” says Steelcase CEO, Jim Keane. “Instead, they make sense of the company’s direction and purpose — and their place in it — by interacting with other employees and reading the cues signaled by the environment. Our new work environments have changed us as an organization. It’s obvious to everyone, including visitors to our spaces who tell us they can sense the essence of our culture and brand through the space.” 

From Design Museum Magazine Issue 002

Design for Emotional Wellbeing

Design Considerations

Optimism
  • Allow choice and control over where and how people work
  • Create spaces that allow personalization and individual customization, instead of tightly enforced workplace standards
  • Offer settings and affordances that help employees feel supported in their work
  • Design for transparency, so people can see and be seen, and build trust
Mindfulness
  • Create spaces that help people connect with others one-on-one and eye-to-eye, and not just through their technology devices
  • Design areas that allow workers to control their sensory stimulation and choose if they want to turn it up or down
  • Offer places that are calming, through the materials, textures, colors, lighting, and views
  • Create areas where people can connect with others without distractions or interference
Authenticity
  • Create spaces that help people feel comfortable to express themselves and share their ideas
  • Incorporate informal, non-constricting environments with a home-like feel
  • Design areas that help people connect their personal values to the brand values
Connecting with Others
  • Create entrances that are welcoming with visible hosting for people who don’t work there routinely
  • Provide ample and well-equipped spaces for mobile and resident workers to work individually or in teams
  • Offer video-conferencing configurations that allow remote participants to see content in the room and on the walls, and to hear everyone equally
  • Design informal areas for socialization, in person as well as virtually
A Sense of Purpose
  • Include spaces beyond the lobby that reinforce the brand, purpose, history, and culture of the company
  • Leverage vertical real estate to make thinking and progress visible
  • Use technology to display real-time info
  • Create an ecosystem of spaces that give people choices and empower them to work productively alone or together
Vitality & Movement
  • Design areas that give people choices for controlling the level of sensory stimulation around them
  • Provide easily adjustable furniture to fit a range of sizes, needs, and preferences and to promote movement throughout the day
  • Include cafés with healthy food choices and displays

The post The Office Renaissance appeared first on CoDesign Collaborative.

]]>
Learning While Doing at Acera https://codesigncollaborative.org/learning-while-doing-at-acera/ Sun, 01 Jan 2017 21:45:28 +0000 http://designmuseum.wpengine.com/?p=15054 The post Learning While Doing at Acera appeared first on CoDesign Collaborative.

]]>

Learning While Doing at Acera

A Small, Startup School as a Microcosm of What’s Possible

 

“When humans are emotionally connected to a learning experience, we work harder and remember better.”

Images courtesy of The Acera School

By Stefanie Friedhoff

When designer Julie Legault first visited The Acera School in Winchester, Massachusetts last year, she watched a group of 8 and 9 year olds pick up hammers and saws in a big, sunny maker space and get to work on a picnic table they were building for the school’s playground.

In a nearby classroom, she found students as young as 6 and as old as 13 sitting in a circle, discussing their computer club projects for the day. Parmis wanted to continue programming her drawing application, which allows users to select a brush size, color, and texture. Shaun wanted to design an integrated circuit with eight lights embedded under a piece of paper, which could be turned on and off by simply touching the paper. Maya wanted to work on the cat face she was designing using 3D modeling software. 

In the school’s professionally equipped science lab, Acera science teacher Michael Hirsch was working with students as young as 7 on extracting primary colors from markers using paper chromatography and then isolating the pigments.

Legault recently started a new venture and was visiting the K-8 startup school north of Boston to lay the groundwork for a collaboration that would test her first product. While at MIT’s Media Lab, she developed Amino, an affordable, beautifully-designed mini-lab for synthetic biology experiments that’s easy to use, and helps non-scientists of any age learn how to grow and manipulate DNA in bacteria — by actually doing it.

What Legault needed next was a partner school steeped in experiential learning that would help her test and refine her prototype. A school that had molecular biology expertise as well as the institutional freedom to join her in exploring and designing a student-driven, interdisciplinary curriculum for this groundbreaking, yet somewhat controversial, technology. In short, Legault was looking for a school that was as innovative and experiential as her latest invention.

She came to the right place.

Yesterday’s Schools

Eight years ago, in the midst of a successful career as a corporate consultant, the very last thing Courtney Dickinson wanted to do was start a school.

Yet here she was, finding herself in an unexpected struggle. By the first grade, her son was already getting into trouble, racing through worksheets, and being altogether misunderstood at school.

Dickinson knew her son wasn’t learning. Before even starting school he could read chapter books and was ready for third-grade math. He was excited to check out books in the school library but a strange rule limited kindergarteners to only borrow picture books. She thought surely there must be ways the school system could meet his needs and prevent him from losing his curiosity.

Although trained as a teacher, Dickinson hadn’t really looked at schools for almost two decades. Now she was revisiting education from the perspective of both a parent and a management consultant. While the world had changed rapidly, schools hadn’t changed much.

“Many schools are stuck in the industrial era of teaching compliance, test-taking, and performance in a standardized system,” says Dickinson. “But what we need today are problem-solvers, innovators, critical and creative thinkers, risk-takers. We need students who are digital natives and confident as they explore STEM (science, technology, engineering, and math) themes. It is widely acknowledged that the current system no longer serves the needs of society. It never served children, and how we learn. Nor teachers, who know what works and what doesn’t in the classroom.”

Dickinson, a fast thinker and exuberant talker, is easily one of the most passionate people you will meet in education. In 2009 she realized that the very traits she thought were important to building 21st century skills in her son — his desire to learn fast but on his own terms, his questioning of everything, his ability to dig deep into problems he was interested in — were the things that broke the rules and created problems at his current school.

Unlike most states, Massachusetts does not support programs for accelerated learners in public elementary schools. Elementary teachers in the state are supposed to provide differentiated instruction, yet many lack the training to engage quirky students who learn some things at different speeds, which often leads to clashes in the classroom.

In revisiting what happens in public schools, Dickinson realized that learners like her son were just one type of kid outside the ‘norm’ that a system relying on standardized teaching and testing fails to serve. “A school system that assumes there is an average and teaches to it, fundamentally misunderstands that each child has a unique profile and learning style, and that we need to get to know it to determine what each child is ready to learn.”

Starting with Howard Gardner’s groundbreaking Theory of Multiple Intelligences, first published in 1983, decades of research have shed light on the many different learning styles that drive people’s ability to take in and retain information, and to become independent problem-solvers.

For example, some students need to move their bodies in order to effectively listen and engage. Others are so visual-spatial that attempts to lecturing them verbally for long periods of time are doomed to breed creative disruptions. Some children need to work on a problem with their hands in order to integrate what they are learning in their minds. Still, others need to follow their own line of questioning — not the one an adult had in mind — to be able to understand a concept.

“We expect schools to be successful in teaching kids how to approach complex challenges, how to ask the right questions and find several possible answers, how to work on a team and learn from failure – but we do not provide them with the tools and freedom they need to do that and to serve each student within her or his own set of gifts and challenges,” says Dickinson.

Dickinson decided she had to do something — she had to re-design school.

Getting Started

A charismatic and idealistic leader, Dickinson’s vision was a school where students could learn by ability, not age; where all learning would be project-based and student-driven; and where teachers could be facilitators of inquiry-based learning, not distributors of disconnected knowledge.

She knew that besides an educational vision, she needed a business plan, classroom space, operational tools, and perhaps most importantly, entrepreneurial teachers who were ready to help her reset the education system.

“Ours was the typical startup story: You invent the flag and share what the hill looks like, and then you get some volunteers on board and start marching up that hill,” Dickinson says. She gathered friends of diverse backgrounds to help make her vision a reality — including people who remembered their own hardships at school.

Dickinson also began inviting parents to information sessions at libraries in Winchester, Arlington, Melrose, and Lexington — 30 people came to the first, over 40 to the second. By the third session, there was no longer any doubt that there was a need as well as demand for a solution.

How Do You Re-design School?

Helpful friends and interested parents met in Dickinson’s living room every Friday morning to help create a new kind of educational program.

Many approaches were discussed. Should the project start small as an after-school program? Should it be nonprofit? For profit? Would it work as a charter school? Was there a way visiting scientists could teach their subject matter to bring in real-world knowledge and practice? Maybe parents could act as coaches and facilitators to help keep costs down. The group envisioned classrooms with sofas and swings so kinetic learners could move around to adapt with emerging projects, similar to maker spaces and design studios. Allowing furniture to be moved easily was key.

Thanks to new legislation in the state of Massachusetts that approved new K-4 innovation schools within existing school districts, Dickinson began working with the town of Wakefield, MA to generate the program. Led by the city’s superintendent, an Innovation Plan Team began work on shaping the model to fit their community. But when the city’s tax revenues decreased, existing school programs were cut and a new K-4 program was impossible.

After several other public school collaboration attempts stalled, Dickinson and her team of passionate volunteers knew they had to push forward on an independent school program. “To become a change agent and catalyst, we had to create a microcosm of what is possible in education,” remembers Dickinson. “We had to build a school from scratch.”

It wasn’t the outcome Dickinson hoped for – raised with a strong sense of social justice, she felt people of all economic backgrounds should have access to this new model of learning. Starting an independent school would mean charging tuition — but it would also provide tremendous freedom to innovate.

Prototyping Acera

Consider this: before a single teacher was hired, or even a location for the school was secured, there were 65 applications for kids to attend the Acera School.

Giselle Ellis, a mechanical engineer by training, network specialist, and mother of two, saw an ad for a teaching position and said to her husband, “Whoever is building that new school knows our daughter. We need to join.”

The Ellises had been looking for an educational fit for their daughter Lila for a while. In pre-school, Lila taught herself reading, enjoyed math, and frequently tested her reasoning skills. “It was pretty clear she was bright, and when bored, she’d also tend to be disruptive,” said Andy Ellis, Chief Security Officer at Akamai, a cloud services provider in Cambridge, MA. “We could see the likely adverse consequences of putting her into a ‘one size fits all’ model of a school.”

Eric Alm, faculty at MIT’s biological engineering lab, wanted to send his 6-year-old son Kai for a different reason. “It is no longer important to have superficial knowledge on all types of topics. Technology has solved that. Prepackaged information is easy to come by,” he explains. “What students do need to know is how to explore subjects on their own and in teams, and how to ask good questions. When my grad students first come to work with me, they often have technical knowledge and are very smart, but don’t necessarily know how to formulate a question with enough clarity that it can be answered with a simple experiment.” 

In his own graduate teaching at MIT, Alm had dialed back the amount of facts and knowledge covered in a course, and spent more time letting students experiment and discover fundamental principles on their own. He wanted a school that would allow his son to do the same from an early age.

 “This is how we learn as scientists, and in the world outside of schools,” Alm continued. “If you can teach students this before they have amassed an enormous amount of knowledge, it’s actually easier.”

 Of the early days developing Acera, Dickinson remembers, “There were many heart-wrenching stories about kids struggling in school and desperately needing a different environment. Parents pleaded for us to include 2nd graders, and 5th and 6th graders. Before we even started we had to adjust our initial plan and find a way to open with three classrooms instead of one.”

 On a hot, late August day in 2010, Courtney Dickinson — a woman who never planned to start a school — cut a ribbon, gave a speech, and welcomed 37 children into a former Melrose, MA public school building that parents had scrubbed and painted themselves in preparation for the first day.

 Among the students familiarizing themselves with each other and their new learning environment were Dickinson’s own — her ponytailed 5-year-old daughter Annabelle, and her 8-year-old son Benjamin. “It was tough being a parent and being in charge,” she admits. “But people didn’t think it could be done, so I had to keep doing it.”

The school these founding families were walking into was a prototype of a new model for learning, an attempt to strip away the barriers to student learning present in traditional schools and empower teachers to innovate. Here’s what it looked like:

No teaching to standardized tests. A nationally-recognized, standardized assessment was used to evaluate students at the start of the school year, determining capabilities in reading, math, and writing; so the school could determine the right learning level for each unique student and measure progress over time, moving away from grade-based levels and expectations.

Individual learning plans for each student. Flexible approaches served each student’s needs throughout the school year — built and planned with input from pre-assessments, teachers, parents, and the students themselves. Teachers supported students in ways aligning with their skill level and learning style.

Teachers were encouraged to be entrepreneurs in their classrooms — to try out new things and share their experiences.

Teachers facilitated as many hands-on, contextual learning experiences as possible. They encouraged children to take risks and to learn from failure. Creativity was woven into everything.

There was no set curriculum — instead, there were classroom themes. Teachers could use the Museum of Science (Boston) curriculum as a starting point and develop their own path from there. Students could pick passion projects within the theme. Classrooms focused on student-driven explorations of student-generated questions.

Elementary students designed and ran real science experiments, and explored emerging fields of science like nanotechnology and bioengineering.

Engineering design — an iterative process — was woven into everything, from woodshop projects to art and writing.

Math was the only subject taught in a set block of time — 60 minutes, four days a week. Students were placed in math groups based on ability, not age or grade level.

Social-emotional learning was an essential part of the environment. All interactions were opportunities to empathize and learn about — and with — each other. 

Parents were included in classroom instruction as much as possible.

Students were supported if they decided to participate in competitions like spelling and geography bees.

Tuition was set at $10,000, about a third of what other independent schools in the region cost — a price point meant to entice parents to take the risk of joining a brand new school.

Learning and Iterating

“The first year felt as if this could have fallen apart at any time,” says Dickinson. “It was intense.”

“Oh, it was quite a chaotic start!” remembers parent Eric Alm.  “A lot of parents were unsure because nobody knew exactly what this was going to be.”

“Some parents wanted vertical acceleration. We wanted to challenge students, but not with loads of homework,” remembers Dickinson. “Also, our hiring model wasn’t right. We had to learn and refine that process right away.”

Five students and one teacher left the school within the first two months. So did the office manager. The building which volunteers had prepared so carefully was leased out to a higher bidder the next year because of the upgrades parents had made. Things had just gotten started and there were already new discussions about the direction of the school.

The original concept included hiring creative, entrepreneurial people with deep subject knowledge to lead classroom instruction in close collaboration with teaching mentors who helped with classroom management.

But over time the importance of having core teachers with significant experience became clear. Engaging all these unique learners in ways that would work for each of them, required a deep understanding of multiple learning styles and how to accommodate them. 

For the same reason, parents could not be primarily deployed in the classroom — but they continue to support the school in other important ways as tech team volunteers, curriculum collaborators, subject matter experts, and facilities support.

“Pretty much from day one we’ve been iterating on our original concept,” says Dickinson. “The design thinking approach is built into this school as we are constantly designing new solutions, testing them, and then improve or re-design. We’re building the engine while flying the plane.”

An example of where the Acera team is iterating is student portfolios, samples of student work that are an important part of reflection and can showcase learning in the absence of grades and test scores. “We have tried many things, from big folders to Google Drive, and are now testing a student blog platform. We are getting better but are far from where we’d like to be. It’s hard given both the diversity and the depth of learning that happens here,” adds Dickinson.

Student-Driven Education Works

In its second year, the school moved to a new location, a church annex in Melrose, MA. Christine Horan, an experienced project-based teacher and mentor, joined the team and helped bring the school’s vision to life with high-engagement, student-driven classrooms.

“Before I found out about this new school, I felt my role as a teacher had gotten dull. I wanted to do interdisciplinary, connected teaching but had to teach science as a separate thing from humanities,” says Horan. “This new model was seeking to teach kids the way they learn best. I loved that there was no curriculum, that we could create learning experiences together with students.” 

In her class, students made catamarans out of soda bottles, then put motors on them. Together with Eric Alm, students ran an experiment that allowed them to smell cheese in a petri dish, even though there was no cheese, just bacteria. They collected water from a nearby river and analyzed its components. And they observed the heartbeat of a Zebrafish through a digital microscope.

 “The baseline was, and still is, to make each day so engaging that they want to be a part of it,” says Dickinson. “Kids can be so smart when it comes to boycotting instruction they feel is forced or not authentic. We wanted to preempt that dynamic and let them be stewards of their own learning instead.”

Research shows when humans are emotionally connected to a learning experience, we work harder, remember better, and are more motivated to be on our best behavior. Engagement is, in many ways, the bridge to deep learning. At the same time, there are many misconceptions about so-called student-driven or passion-driven learning.

“People often think it’s a free for all, and that kids can do what they want and never learn things they are not interested in,” says Horan. “When in fact, there is a lot of structure, it’s just not the same for every student. By allowing students to understand who they are as a learner, and what they need to succeed, we strengthen their executive functioning skills, which in turn increasingly enables them to tackle uncomfortable territory.”

This requires teachers to have an open mind, a willingness to learn, great flexibility, and a lot of creativity. In return the school must give teachers trust, support, and freedom to experiment.

Horan added, “Once, I’d planned a whole unit on biology and anatomy but it just didn’t resonate with my students. So I scrapped it, and reinvented it as a forensic science unit. That year the students didn’t want to break for summer.

The Google of Schools

For Dickinson, creating and maintaining the scaffolding that supports students, teachers, and learning at Acera has been the hardest part of the job. Not knowing where the school would ultimately land, she applied for school board permissions in three cities. She had to learn code restrictions in order to ensure compliance for a professionally-equipped science lab. For months, she spent her weekends driving through neighborhoods looking for suitable empty buildings. She found one in Winchester, MA and raised $400,000 for a down payment.

“It would be so much easier if we didn’t let students work with acids as they learn about them. If we didn’t let students use real tools in the woodshop. If we didn’t let them climb trees in our nature playground,” Dickinson says. “Developing safe ways to do truly experiential learning is not easy. Communicating what we do to parents can be a challenge. But it can be done!”

With the move to its permanent home in Winchester in Fall 2013, Acera gained some stability with a building that fit the vision. The school includes a maker space, woodshop, science lab, and art zone. Acera now serves 128 students in eight multi-grade classrooms. It’s a building full of light, with places to cuddle, read, move, and tinker. It looks more like a design studio than a school. Or, as Acera’s technology and STEM specialist, Suzana Somers, says, “This is the Google of schools.”

Growing the school has allowed Dickinson to hire a unique set of teachers, among them a civil engineer, computer scientist, biotech scientist, a gifted artist, and a designer. They collaborate with core teachers, developing projects related to the class theme and student interests.

In one middle school classroom, for example, students read Michael Pollan’s Omnivores Dilemma as an anchor text, exploring nutrition, agriculture, meat production, food insecurity, narrative non-fiction writing, and more. Simultaneously, with the computer science specialist, they tracked their caloric intake over a weekend, learned how to log the data as well as how to sort and interpret it, which also led to a discussion about body image with their health & wellness teacher. For art integration, students made bento boxes – the Japanese art of turning food into sculptures. Facilitated by the school’s civil engineer, they designed their own projects related to food and agriculture — and they executed them, building a cold frame to grow plants, a compost system for the school, and even a hydroponic system.

Children are Natural Innovators

After Acera students had a chance to test the first prototypes of Julie Legault’s mini bio lab, she returned to the school. The students provided important user feedback including ideas for new experiments they’d like to run on the Amino — experiments they could envision and design themselves.

In an effort to be a true lab school, willing to test what works and what doesn’t in education, Acera has hatched many such collaborations. The Boston University Social Development and Learning Lab, for example, has run studies at the school, and is developing a ‘prisoner’s dilemma’ experiment together with Acera students. The Harvard University Graduate School of Education recently sent a group of teachers studying innovation to observe the school’s model.

John Maloney thinks, “Acera is the kind of school Seymour Papert envisioned,” referring to the visionary MIT educator and “father” of the maker movement. Maloney is the lead-developer of the popular kids coding program Scratch. He continues, “Students here are always excited about learning. They are open, engaged, and ask great questions.”

Maloney recently tested a new coding program at Acera, a follow up to Scratch. “One time, a 6th grade student in my session got up from his computer and laid down on the floor,” he recalls. “He had been playing with symmetry in the program. His expression was one of deep focus and intensity. Several students and a teacher casually checked in with him, and he said he was okay. Ten minutes later, he got up and explained to me what he had been thinking about. He had basically invented polar coordinates. That’s college math! I found it remarkable how the school knew this child, and how to accommodate his needs.”   

Perhaps it’s how innovators like Julie Legault and John Maloney see Acera that reflects its important learning model. They see Acera as more than a school, they see it as a place where concepts are explored and ideas are born.

Beyond that it’s the words of the children and parents involved with Courtney Dickinson’s vision that punctuate Acera’s impact:

“My child asks questions fearlessly. I attribute that directly to his experience at Acera.”

— Parent of Toby, 11

“Students learn to create safely and they truly understand the often missed connection between what works on paper and what works in real life. These skills empower and thrill them as children and will allow them to thrive in adulthood.”

— Parent of Maya, 11, and Owen, 13

“I learned more in one day at Acera than in an entire year at my last school.  I couldn’t learn at my old school.  I was too busy being good.” — PJ, age 13

“The only thing wrong with Acera is that there is no school on weekends.”

— Albert, age 12

From Design Museum Magazine Issue 002

The post Learning While Doing at Acera appeared first on CoDesign Collaborative.

]]>