4.5 based on 4,669 customer reviews
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Excellent
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Excellent
Please note: Product reviews may include product variations. Some product variations, services and/or features mentioned within Product Reviews may not be available in certain countries.
Great sound quality but poor call quality in noisy
WH1000XM4/BME 11 October 2020 by SMTan_21 (Singapore)
Overall, I am very happy with the sound signature and quality, it has the best noise cancellation technology in the market now. The battery life is fantastic, I do not have to worry that it will run out of juice. Multiple devices connection is very important for work and play. Quick attention and Speak-to-Chat is very useful so I can talk to someone without removing my headphone. Adaptive Sound Control is very useful, it senses what you are doing and adjust the ambient sound accordingly. I did not give it a 5 stars because of the Call Quality. In a quiet environment, call quality is good. But in a noisy environment, my friends/colleague complain that they cannot hear me over Skype, Microsoft Team conference call. It is especially bad if you have a fan beside you. It is almost unusable. I hope Sony can fix the call quality with a firmware update. Then they will beat Bose in this area and becomes the King!
Excellent
Excellent
Good
Excellent
Excellent at first but they don't last
WH-1000XM4 31 October 2023 by Gaffer1 (United Kingdom)
Like many others, I only write reviews when I am very happy with a product or extremely unhappy, sadly this is the latter. I purchased my WH-1000XM4 having read numerous reviews on how good the WH-1000XM4 are. Undeniably the sound quality and noise cancellation are superb. I mainly use the headphones in the office, commuting and on long haul travel, the WH-1000XM4 were ideal for this. So why the one-star review when other reviews rave about these headphones, and they win so many awards? Simple, they don't last. All the reviews and comparisons are with new headphones. After about a year and a half (outside the warranty period) the headphones developed a fault, they wouldn't reliably charge, the battery level would get stuck at 10% and when plugged in to charge the charging wouldn't activate. After a few months of struggling with this I decided to get them repaired at Sony. Having sent them in I was informed that the part required to correct this problem wasn't available, however, I could purchase a replacement pair at a discount, which I did. I have since discovered that the charging issue is a common problem, a quick internet search for "Sony WH-1000MX4 Not Charging" will bring up numerous blogs and articles describing exactly the same issue, generally after about 15 to 18 months, there are various button pressing resets that are suggested and these work for a while. But this is a fundamental flaw. For a "premium" product the components are just not adequate, and Sony does not appear to be able to source replacements. I would strongly urge anyone considering purchasing these to research how many of the glowing reviewers are still happy with the WH-1000XM4 after 18 months. If the discounted replacement pair worked, I wouldn't have written this review either but sadly after six months and very little use, this pair stopped working. Having been informed by Sony Customer Support that the replacement pair came with a 12-month warranty I wasn't too concerned. However, the Sony Customer Support have been nothing short of utterly woeful in resolving this. I have never had such a poor response from a major brand. I've purchased numerous Sony products over the past 30 years, from Walkmans, TVs, stereos and probably every model of Playstation and I have never once needed to contact customer support. After my recent experience with Sony Customer Support, the WH-1000XM4 will be my last purchase from Sony.
Excellent
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4,676 Customer Reviews
Fantastic sound and ANC
WH-1000XM4 06 February 2025 by Robt461 (United Kingdom)
I bought these headphones nearly a month ago and have used them almost daily, the battery life is brilliant and the sound quality is like nothing ive had before. The noise cancellations is fantastic, really worth the money and you can feel the premium quality in the build.
Excellent
Excellent
Excellent
Awsum features
WH-1000XM4 06 February 2025 by Doboys (Australia)
Easy to use, no hassle adjusting headphone, sturdy case, best sounds ever
Taken from Sony.com.au
Great value for money
WH-1000XM4 03 February 2025 by shadowerr1 (United Kingdom)
I bought these for their sound cancelling capability at an affordable rate. I use them for my commute and for the most part they do their job well. They're comfortable for long periods of time, though I do find myself adjusting them on the top of my head to alleviate pressure on my scalp. After researching, I chose these over the Apple equivalents and I'm glad I chose these instead. I also use them while gaming, and so far they're pretty good. I'm not a fan of how many apps I've had to download as most aren't relevant to me. I'm still not sure if the 360 sound is happening, but it does give the general impression of direction.
Good
Excellent
Good
Great Listening Experience
WH-1000XM4 03 February 2025 by Bonny57 (United Kingdom)
My first experience of a quality set of blurtooth headphones and they are brilliant. I knew Sony had brought the WH-1000XM5 model out but I had read so many good reviews of the older model that I bought them at a very competitive price.
Excellent
Excellent
Good
Great Headphones
WH-1000XM4 02 February 2025 by freya27 (United Kingdom)
Perfect size and colour and great sound quality with excellent noise cancellation.
Excellent
Excellent
Good
Great features but some issues
WH-1000XM4 02 February 2025 by Iman16o (United Kingdom)
I bought this a month ago and the quality is great, but sometimes when I move my head slightly the material makes this annoying sound as if it is creaking. This is quite annoying when listening to music. Also, when on public transport and noise cancelling is on, there is a lot of popping in the sound. It also cuts out some sound when I am using my laptop. This may be an issue with mine and not others but I don’t know. Please let me know if anyone else’s does this or if i should get them replaced.
Good
Average
Average
Very comfortable
WH-1000XM4 01 February 2025 by JanAtNotts (United Kingdom)
I was sure that I was going to get top quality listening from these headphones. THe only uncertainty was whether they would be comfortable enough. They were" Enough said :D
Excellent
Excellent
Excellent
WH-1000XM4 Headphones
WH-1000XM4 01 February 2025 (United Kingdom)
I had these bought for me as a Christmas present and I am blown away how good they are. Amazing sound and functionality. Only advice is they are not waterproof so not really ok for gym sessions or running where you get sweaty. But honestly they are amazing.
Excellent
Excellent
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Amazing
WH-1000XM4 31 January 2025 by Miss Muddle (United Kingdom)
Totally immersive sounds, couldn't give a higher recommendation
Excellent
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Excellent
Great for TV
WH-1000XM4 31 January 2025 by Chicko (Australia)
As a hearing aid wearer, it can be hard to hear the TV clearly. My Sony headphones have solved the problem and I can enjoy TV without missing most of the audio.
Taken from Sony.com.au
Noise Cancelling Headphones
WH-1000XM4 30 January 2025 by Sunk1 (United Kingdom)
I bought these headphones from John Lewis before Christmas 2024. I have used these for a month now and found them to be very comfortable with good sound quality. Good battery life and overall a great product.
Excellent
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Faulty already
WH-1000XM4 30 January 2025 by AndyHolland (United Kingdom)
Got them as a christmas present and already less than a month later they wont charge above 80%
Excellent
Fair
Excellent
Great product, good functionality, easy to use
WH-1000XM4 30 January 2025 by simalfie (United Kingdom)
These headphones have been amazing straight out of the box. Great sound, comfortable to wear and a really good and intuitive app. The only gripe being that i have to use two apps but they give all the functionality I can see anyone needing. I use them for work calls and the sound and microphone work really well. Charged them a month ago and they still have 50% so great battery life. Very happy so far and can highly recommend
Excellent
Good
Good
Decent
WH-1000XM4 30 January 2025 by Sammyp (United Kingdom)
Best sound quality I've heard in a pair of headphones
Taken from argos.co.uk
Great Headphones
WH-1000XM4 29 January 2025 by GeeGee1 (United Kingdom)
Absolutely love these headphones, what suprised me most was how light they are compared with my old wired headphones. The sound is amazingly good. Having never had anc on my old ones, then wow what a difference. Very pleased all round.
Excellent
Excellent
Excellent
Just for ANC
WH-1000XM4 29 January 2025 by vanamimo (Australia)
The best selling point for this is the NC features and the carry case, everything else like build quality, sound output and usability is subpar given the competition in its price range. No audio via USB-C, touch pad is one sided and nowhere near as convenient as physical buttons for volume. One would expect Dolby Atmos from these yet it's absent, sound is not as "3D"/surrounding as competition. Though one thing to appreciate still is the fairly neutral profile. Base Airpods have better sound than these, and these are 40mm drivers. Personally fits well, colleagues that recommended this also say the same, out head size ranges from large to small. Sits well and doesn't interfere with eyewear but this comes at the cost of non-durable earmuffs for which I have no confidence in to survive a simple user more than a few months without tears.
Taken from Sony.com.au
Best sound
WH-1000XM4 29 January 2025 by Unique62 (United Kingdom)
After trying several headphones, I went for the Sony wh1000xm 4, I tried the xm5 but the sound on xm4 is way better, even tried Apple max but Sony still the best
Excellent
Excellent
Excellent
Difficult to connect
WH-1000XM4 28 January 2025 by Music lover 24 (United Kingdom)
Comfy to wear, great sound difficult to connect to some devices instructions assume you use your phone all the time to listen to music.
Good
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Poor
Smart & Easy
WH-1000XM4 28 January 2025 by JJ007 (Australia)
Absloutely great product with adorable noise cancelling features.
Taken from Sony.com.au
excellent unit
WH-1000XM4 27 January 2025 by Friday (Australia)
I brought this unit when i went on holidays very glad that i did
Taken from Sony.com.au
excellent sound quality
WH-1000XM4 27 January 2025 by steveea68 (United Kingdom)
easy to set up, comfortable and lightweight, great sound
Excellent
Excellent
Excellent
Stunning!
WH-1000XM4 27 January 2025 by Mikey77 (United Kingdom)
I had been eyeing these headphones up for a while ever since I auditioned a pair in John Lewis a couple of years ago. I saw a deal on Amazon for these Sony's recently which was a no brainer. The noise cancelling ability is truly fantastic and the sound quality has depth with terrific clarity and detail. I listen to a whole variety of music from piano, big band, progressive rock from Emerson, Lake & Palmer, Pink Floyd etc to orchestral. Whatever I throw at these headphones they absolutely deliver. They connected easily and quickly to my phone which is always good. They are supplied with a case to keep them in pristine condition too. Highly recommended!
Excellent
Excellent
Excellent
Great noise cancellation
WH-1000XM4 27 January 2025 by julietzng (United Kingdom)
I bought these a month ago to use on long haul flights and now I can't believe I ever managed without them! The noise cancellation function is so useful and I love the quality of the sound when I play music. I won't ever go without these!
Excellent
Good
Excellent
Great headphones
WH-1000XM4 26 January 2025 by Ritzz (United Kingdom)
Bought a month ago but they work exactly how I wanted
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Average
Excellent